Customer Service is our priority and Planning is a very important part of this process

Nuneaton Roof Truss use the Mitek Software Business System to help plan their work flow. 

We know how important it is that building sites run smoothly and that the correct product is on site at the required time. Our leadtimes for Posi-Joists is 2-3 weeks as a standard and roof trusses can be manufactured to a similar time scale once approval has been given to our designs. However, we pride ourselves on being flexible, and where product is required on a faster turn-around, we will do all we can to meet your deadline.

All deliveries are logged on Miteks MBA system where each product can be tracked carefully through the production process. With increased automation following the installation of a new Depaw saw and our Stavelse Press, both Saw and Machine files are now taken straight from the Mitek Pamir design software to the appropriate station to speed up production and eliminate possible human error in the transferring of this important data. All this goes to help speed up the process from order through to delivery of our product to our customer. 

Once an enquiry is received, we will endeavour to return a price within a maximum of ten working days, if not faster. If our price is of interest and an order is placed on us, we then proceed to design drawings for which we will require an approval from our customer. Once approval is gained, then planning for manufacture can begin. 

We will keep our customer updated on our progress and agree on a mutually convenient time for us to deliver to site. This is usually done using our own transport, although we do occasionnaly use approved contract transport . 

You can feel confident that your project is in safe hands and being handled efficiently through the production process. 


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